Finding a customer

In short

Customers in the menu opens a search page. Type the customer’s ID from your core banking or wallet system, or part of their name, and the list narrows as you type. The Flagged tab lists every customer who currently carries a flag, such as PEP or high risk.

You need entities.view (by default Analyst, Senior analyst, MLRO, Auditor and Rule author). Without it, Customers isn’t in your menu.

The Customers screen with its search box and the Flagged tab

How to find a customer

Select Customers in the menu.
In the box marked Customer ID or name, type one of:
- the customer’s ID in your own system, exactly as your core system shows it (for example c-1002). An exact ID match is always listed first;
- part of their name (for example owusu). Upper and lower case don’t matter.
Select the customer to open their profile.

You can also reach a profile from an alert or a case: select the customer’s name at the top of the page. See Reviewing an alert.

How to list flagged customers

Select Customers in the menu.
Select the Flagged (PEP, high risk…) tab.

The list shows every customer with at least one active flag: one that hasn’t been removed and hasn’t passed its end date. You can still type in the search box to narrow it. To learn what each flag means, see Flagging a customer.

Use this tab for periodic reviews, for example a quarterly check that every PEP still has an up-to-date enhanced due diligence file.

Reading the results

Each row shows:

Item	Example	Meaning
Icon	person or building	An individual or a business
Name	Akosua Owusu	The customer’s name as your systems sent it
Flags	PEP, HIGH RISK	Badges for each active flag
ID	`c-1002`	The customer’s ID in your own system
Segment and KYC	Retail · Premier · KYC tier 3	As your systems sent them
Risk	Risk: high	Your institution’s risk rating for the customer. It is coloured: red for high and unacceptable, amber for medium, green for low
Status	dormant	Shown only when the customer isn’t active
Bell and number	🔔 2	Open alerts about this customer
Briefcase and number	💼 1	Active cases about this customer

Results are ordered with an exact ID match first, then customers rated unacceptable, then high, then the most recently updated. Up to 100 customers are shown; if you don’t see the one you want, type more of the name or the ID.

If nothing matches, the page says No customers found. Customers only appear once your systems have sent them to SpeculaPro; see Sending customers.