Customers and lists
In short
Section titled “In short”Alerts tell you that something looks wrong. To decide whether it is wrong, you need to know who the customer is: what they normally do, which accounts they hold, whether your institution already treats them as higher risk, and whether anyone has agreed an exception for them.
These screens give you that, and let you act on it:
| Screen | What it is for | Find it |
|---|---|---|
| Customer search | Find a customer by their ID in your core system or by name, or list every flagged customer | Customers in the menu |
| Customer profile | Everything about one customer: 90 days of activity, accounts, identity details, flags and suppressions | Select a customer, or select the customer’s name on an alert or case |
| Flagging a customer | Mark a PEP, a sanctions match or another higher-risk customer so rules treat them accordingly | Flag on the profile |
| Suppressing alerts | Stop alerts for known, explained activity, for a limited time, with a second person’s approval | Suppress alerts on the profile; approval on the Rules page |
| Managing lists | Keep the lists rules check against, such as high-risk countries | The Lists panel on the Rules page |
If the ideas behind these screens are new to you, read Risk designations, Suppressions and Lists first.
Who can do what
Section titled “Who can do what”What you see depends on your role. Buttons you aren’t allowed to use are not shown.
| Action | Permission | Default roles |
|---|---|---|
| Open Customers, search and read profiles | entities.view |
Analyst, Senior analyst, MLRO, Auditor, Rule author |
| See identity details (phone, email, ID number, date of birth) | entities.view_pii |
Senior analyst, MLRO |
| Flag a customer, or Remove a flag | designations.manage |
Senior analyst, MLRO |
| Propose a suppression (Suppress alerts) | suppressions.create |
Analyst, Senior analyst |
| Approve or reject a suppression | suppressions.approve |
MLRO |
| End a suppression early, or withdraw a proposal | The proposer, or suppressions.approve |
The proposer; MLRO |
| See the Lists panel | rules.view |
All default roles |
| Create lists and add or remove values | lists.manage |
MLRO |
What is recorded
Section titled “What is recorded”Every action on these screens is written to the audit log, with who did it and when:
| Action | Audit entry |
|---|---|
| Opening a profile with identity details showing (at most once per person and customer every 30 minutes) | customer.view_pii |
| Adding or removing a flag | designation.create, designation.revoke |
| Proposing, approving, rejecting or ending a suppression | suppression.propose, suppression.approve, suppression.revoke |
| Creating a list, adding values, removing a value | list.create, list.add_items, list.remove_item |