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Service notices

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In short

Section titled “In short”

A notice is a banner the provider shows at the top of the customer app: planned maintenance, an incident, a change that needs attention. It goes to every workspace in this region, or to one. It has a severity, a title and a message in English (and optionally French), a start and an optional end.

Posting, changing and withdrawing notices needs the Owner or Operations role. Support and Viewer can read them.

How to post a notice

Section titled “How to post a notice”

  1. Open Notices and select Compose notice.

  2. Choose the Severity:

    Severity Use it for
    Information Planned work and news
    Warning Something people should act on or plan around
    Critical An incident affecting the service now

  3. Write the Title (English), up to 200 characters, and the Message (English), up to 4,000.

  4. Optionally write the Title (French) and Message (French). Give both or neither. Without them, people who use the app in French see the English text.

  5. Under Shown to, choose Every workspace or One workspace, and pick the workspace.

  6. Optionally set Starts (empty means now) and Ends (empty means until withdrawn). The end must be after the start.

  7. Check the Preview, which shows the banner as the customer app will draw it, in either language.

  8. Select Post notice.

The Compose a notice sheet: Severity set to Warning, Title (English) and Message (English) filled in, empty optional French fields, optional Starts and Ends, Shown to set to Every workspace, and on the right a Preview of the banner as the customer app shows it, with EN and FR buttons; Cancel and Post notice at the bottom The Compose a notice sheet: Severity set to Warning, Title (English) and Message (English) filled in, empty optional French fields, optional Starts and Ends, Shown to set to Every workspace, and on the right a Preview of the banner as the customer app shows it, with EN and FR buttons; Cancel and Post notice at the bottom

What the workspace sees

Section titled “What the workspace sees”

Everyone signed in to a workspace the notice is for sees the banner at the top of the app for as long as the notice is in force. They see the title, the message and the severity. They don’t see who posted it or whether other workspaces got it. Each person can close an information or warning notice for themselves, in that browser; a critical notice stays until it ends or is withdrawn.

A notice addressed to one workspace is also written to that workspace’s own audit log: provider.notice_posted, provider.notice_updated or provider.notice_withdrawn, with the severity and title. A notice to every workspace is recorded in the console’s audit log only.

The top of the customer app with a warning notice across it: Planned maintenance on Saturday 17 October, the message under it, and a close button at the right The top of the customer app with a warning notice across it: Planned maintenance on Saturday 17 October, the message under it, and a close button at the right

The list

Section titled “The list”
State Meaning
Scheduled Its start is in the future
In force Showing now
Ended Its end has passed
Withdrawn Taken down by staff

Tick Only notices in force now to hide the rest.

How to change or withdraw a notice

Section titled “How to change or withdraw a notice”
  • Edit changes the text, severity or dates. A withdrawn notice can’t be edited: the notice was withdrawn; post a new one.
  • Withdraw takes the banner down at once. A withdrawn notice can’t be put back.
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